No problem, we are here to help you.
If you haven't received it yet, the easiest and quickest thing to do is to reject the delivery.
If you have already purchased it, you have 45 days to return it.
**From Spain and Europe: fill out this form to start the return process.
You will receive a label via email and you will need to take the package to the post office, shipping will be paid by Tapp Water.
The product is returned in perfect condition with all materials and parts, in the original TAPP Water packaging.
**From the UK and Canary Islands: you will need to request a returns label from us and take the package to the relevant courier company via support@tappwater.co.
After that you can purchase your new order from our website.
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