Is your product defective? This is the TAPP Water guarantee

All our products undergo stringent quality tests before being shipped to our customers. We offer a warranty for all our products, the duration of which depends on the type of product:

"Annual Package with Subscription": Lifetime warranty as long as the subscription continues.

"Starter Pack / 3 months": 1 year warranty.

Below is a summary of TAPP Water's warranty conditions. In the event of any inconsistency between this summary and the EULA, the EULA will control. Local consumer protection laws may provide additional warranty rules. TAPP Water's warranty does not limit in any way any rights you may have under such laws. TAPP Water's warranty covers any TAPP Water product against defects in materials and workmanship for the specified period from the date of purchase on the TAPP Water website or from the date of purchase at a TAPP Water direct sales location. TAPP Water claims that its products:

Non-stop function
Free from errors or defects

If you have a valid claim under the TAPP Water warranty and you have returned the product in accordance with the established procedure, we will replace the defective product free of charge. If we determine that the problem is not covered by TAPP Water's warranty we will notify you and advise you of available service or replacement alternatives. The warranty period will not be extended if the product is replaced.

The warranty does not cover defects caused by customers. This applies above all in case of improper use, misuse or unauthorized repair attempts:

Problems caused by external causes such as accident, abuse or misuse;
Uses not in accordance with TAPP Water's product instructions;
Problems caused by the use of third-party accessories, parts or components.